PSYCHOLOGICAL THERAPIES – PATIENTS’ TESTIMONIES
Client Evaluation of Service Questionnaire-(CSQ-8) (June 2011)
As part of the yearly internal scrutiny process and clinical governance of clinical practices provided, checks for 2010-2011 and clinical governance checks for 2010-2011, a random sample of 37 current patients (out of 52 completed cases who received psychological therapy between June 2010 and June 2011) was asked to complete the questionnaire below. Ratings are provided (numbers of endorsements for each rating/percentages of patients endorsing).
- How would you rate the quality of service you received?
| Excellent |
Good |
Fair |
Poor |
| (35/37; 94.5%) |
(2/37; 5.4%) |
(0/27; 0%) |
(0/27; 0%) |
- Did you get the kind of service you wanted?
| No, definitely not |
No, Not Really |
Yes, Generally |
Yes, Definately |
| (0/37; 0%) |
(0/37; 0%) |
(4/37; 10.8%) |
(33/37; 89.1%) |
- To what extent has the service met your needs?
| Almost all of my needs have been met |
Most of my needs have been met |
Only a few of my needs have been met |
None of my needs have been met |
| (30/37; 81.0%) |
(6/37; 16.2%) |
(1/37; 2.7%) |
(0/37; 0%) |
- If a friend were in need of similar help, would you recommend the service to him/her?
| No, definitely not |
No, I don't think so |
Yes, I think so |
Yes, definately |
| (0/37; 0%) |
(0/37; 0%) |
(4/37; 10.8%) |
(33/37; 89.1%) |
- How satisfied are you with the amount of help you received?
| Quite satisfied |
Indifferent, mildly satisfied |
Mostly satisfied |
Very satisfied |
| (0/37; 0%) |
(0/37; 0%) |
(6/37; 16.2%) |
(31/37; 83.7 %) |
- Has the service you received helped you to deal more effectively with your problems?
| QYes, it helped a great deal |
Yes, it helped somewhat |
No, it really didn't help |
No, it seemed to make things worse |
| (35/37; 94.5 %) |
(2/37; 5.4%) |
(0/37; 0%) |
(0/37; 0%) |
- In an overall, general sense, how satisfied are you with the service you have received?
| Very satisfied |
Mostly satisfied |
Indifferently, mildly dissatisfied |
Quite dissatisfied |
| (35/37; 94.5 %) |
(2/37; 5.4%) |
(0/37; 0%) |
(0/37; 0%) |
- If you were to seek help again, would you come back to the service?
| No, definately not |
No, I don't think so |
Yes, I think so |
Yes, definately |
| (0/37; 0%) |
(0/37; 0%) |
(2/37; 5.4%) |
(35/37; 94.5%) |
PATIENTS’ COMMENTS (June 2011)
- ‘It’s great to communicate with a Doctor like he’s a friend, this is fantastic, you can talk at ease with no hang-ups and be honest and the reward is first-class treatment that will improve the rest of your life’.
- ‘Dr. Pollock’s service has helped me more than I could have imagined. I cannot stress enough how high the quality of help received has been’.
- ‘Dr. Pollock’s expertise and kind, patient assistance has been of invaluable help to the recovery and maintenance of my well-being and those who depend on it’.
- ‘The experience of being in therapy with Dr. Pollock has helped me to shift my focus and not dwell on past experiences, live in the moment and try to see a path for the future. I have been treated with the utmost courtesy, respect and empathy and I am grateful for the help I have received’.
- Dr. Pollock has been a great help to me. I have learned how to deal with my problems in an effective way and have found that Dr. Pollock is very easy to talk to, doesn’t judge you and the service is overall great as I have never felt better as I do now’.
- At a time in my life when I felt extremely vulnerable, I have received deeply understood appraisal which has helped me develop a clearer perspective on my own situation. The care I have received has been enormously helpful’.
- ‘Doctor Pollock has helped me to be able to talk to people and this has helped my confidence. He helped with problems with mixing with people and helped with anxiety regarding me taking too much on at once’.
- ‘I found that Dr. Pollock has helped me a lot and I would come back, he is very good and is easy to talk to’.
- ‘Taking into consideration the difficult circumstances I was experiencing when I began this service, I feel I have been helped a good deal by good therapy and sound advice’.
- ‘I am really happy with the service I received. I find that it has helped me a great deal and I feel my sessions help me deal with day-to-day stresses in my daily life’.
- ‘Dr. Pollock is a major help to me. I have identified my weaknesses and problems, I know what way to deal with them and I am becoming more content and happy’.
- ‘Thanks, the help was brilliant’.
[N.B: The above represents a random sample of 12 patients’ comments from survey of 52 current patients]
Client Evaluation of Service Questionnaire-(CSQ-8) (June 2010)
In June 2010, a random sample of 27 current patients (out of 47 ‘live’ cases receiving psychological therapy) was asked to complete the questionnaire below. Ratings are provided (numbers of endorsements for each rating/percentages of patients endorsing).
1.
How would you rate the quality of service you received?
| Excellent |
Good |
Fair |
Poor |
| (25/27; 92.5%) |
(2/27; 7.4%) |
(0/27; 0%) |
(0/27; 0%) |
2.
Did you get the kind of service you wanted?
| No, definitely not |
no, not really |
yes, generally |
yes, definitely |
| (0/27; 0%) |
(0/27; 0%) |
(4/27; 14.8%) |
(23/27; 85.1%) |
3.
To what extent has the service met your needs?
| Almost all of my needs have been met |
Most of my needs have been met |
Only a few of my
needs have been met |
None of my needs have been met |
| (17/27; 62.9%) |
(9/27; 33.3%) |
(1/27; 3.7%) |
(0/27; 0%) |
4. If a friend were in need of similar help, would you recommend the service to him/her?
| No, definitely not |
No, I don’t think so |
yes, I think so |
yes, definitely |
| (0/27;0%) |
(0/27; 0%) |
(3/27; 11.1%) |
24 (/27; 88.8%) |
5. How satisfied are you with the amount of help you received?
| Quite dissatisfied |
Indifferent, mildly satisfied |
Mostly satisfied |
Very satisfied |
| (0/27;0%) |
(0/27; 0%) |
(5/27; 18.2%) |
24 (/27; 88.8%) |
6. Has the service you received helped you to deal more effectively with your problems?
| Yes, it helped a
Great deal
|
Yes, it helped
somewhat |
No, it really didn't
help |
It seemed to make things worse |
| (22/27; 81.5 %) |
(5/27; 18.5%) |
(0/27; 0%) |
(0/27; 0%) |
7.
In an overall, general sense, how satisfied are you with the service you have received?
| Very satisfied |
Mostly satisfied |
Indifferent, mildly dissatisfied |
Quite dissatisfied |
| (25/27; 92.5%) |
(2/27; 7.4%) |
(0/27; 0%) |
(0/27; 0%) |
8.
If you were to seek help again, would you come back to the service?
| No, definitely not |
No, I don’t think so |
Yes, I think so |
Yes, definitely |
| (0/27; 0%) |
(0/27; 0%) |
(2/27; 7.4%) |
(25/27; 92.5%) |
PATIENTS’ COMMENTS (June 2010)
- ‘Dr. Pollock and his ability as a Doctor, has been of incalculable help, both in the treatment of my condition and the support provided’
- ‘Perhaps given my perceptions, focus and inability to understand or feel comfortable with contemporary society, it is only the level of very professional and effective help that I receive from Dr. Pollock that enables me to endure the absurdities and complexities of day-to-day existence’
- ‘I have never been to a Psychologist before meeting Dr. Pollock and was unsure as to what to expect. All of my sessions left me feeling positive and gave me constructive things to work on. I have felt like a lot of knots in my head have been untied. I have felt Dr. Pollock is an excellent listener, treated my problems/issues as real, that my feelings are valid and showed genuine concern in me getting better. I am very pleased with the standard of service and care and very grateful for the help of Dr. Pollock’
- ‘I have been helped a lot with my problems and Dr. Pollock has spelt a lot of things out for me. I now feel better in myself and can handle my problems a lot better. Thanks’
- ‘The service I received from Dr. Pollock was just what I needed to help me with my condition. With thanks’
- ‘I have found my treatment has helped me a lot with the listening and help I have received. It is good for me to be able to talk to someone who can give me help and advise me on different methods’
- ‘Dr. Pollock has helped me tremendously and has been an invaluable source of help. I have a great deal of admiration and respect for him’
- ‘I think Dr. Pollock is a great Doctor. I am lucky to have met two leading Doctors in Psychiatry and Dr. Pollock has been of a great more help to me in the months I have seen him than those two Doctor in the last ten years. I have talked about my problems in detail and I think I know where I am and what I have to do. I enjoy and look forward to the appointments I get with Dr. Pollock and I thank him for his time’
- ‘Dr. Pollock has helped me a great deal. I have seen many Psychologists in my time and he has been by far the most helpful’
- The service provided by Dr. Pollock is overall excellent’
[N.B: The above represents a random sample of 10 patients’ comments from survey of 47 current patients]